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  • My experience is from when Studio Movie Grill opened to 2012. Studio Movie Grill only made me miss Farrelli's Cinema Supper Club even more. Farrelli's had character, great food, great drinks and great customer service. It was a true delight to see a show at Farrelli's. SMG, opening weekend was good. Customer service that weekend was great, the place looks great, the drink selection was good, the food menu was okay. Ordered some drinks and food. The drinks were okay, the food seemed like it was purchased frozen from Costco down the street and warmed up in a microwave and covered in sauce. Went a few weeks later for another try. Customer service had gone down the tubes. Servers would half-ass take orders and disappear and bring incorrect food. After asking for the correct thing it was 30 minutes or more before it showed up. I continued to give SMG a shot, missing the Farrelli's experience and hoping they would at least get the Customer Service back they had on opening weekend. I went there three more times and each time was as bad or worse then the second time. Poor service, and nothing really to redeem it. Subpar food, overpriced... Not worth it.
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