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  • Appliances shoppers beware....HD absolutely rips customers off! We went in on labor day looking for new appliances, we were considering a new washer and dryer and a dishwasher. We waited awhile for the sales guy, Al wasvery helpful. We decided to wait on the washer/ dryer but started ringing up the dishwasher. Of course, the item we picked was out of stock yet they had one on the floor. The item was $399, and on sale for $279. They offer free shipping on items over $396. So, this would mean that they TACK ON AN ADDITIONAL $59 for delivery. I said, I wanted to pick it up at the store, this is NOT an option, only delivery. So, I'm being charged $59 bucks on a sale item that not one store has in stock...absolutely bullshit! The right thing to do would be to sell me the store model, discount one you have in Stock, offer free delivery or just let me pick up the item I want. I left there after losing an hour of my time, and went to Lowe's, I saved $50 on an upgraded dishwasher and they had it in Stock to take home with no additional fees. Chandler HD, you lost a good customer and Lowe's was appreciated that we will be returning to purchase additional appliances and home needs. You would think that employees who work for HD would work to change this policy since they get stock for working there, definitely would suck if stocks plummeted if everyone took their business elsewhere.
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