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| - Took my vehicle after the front end had gotten damaged on highway during June 2012. The bumper, fan, condenser, and radiator had to all be replaced. I bought a brand new Ford from them so I thought I would give them a shot. I was told some parts would be aftermarket and some genuine GM parts. The vehicle was repaired and presented to me in the afternoon by Mike Adams. All looked good and I drove off. Upon getting 5 or so miles away, my vehicle began overheating. I noticed the temperature was fluctuating. I called and complained. Mike Adams told me to bring it back. I was furious. He refunded my $250 deductible. I had to leave it there again as the day was practically over and they could not fix my vehicle AGAIN until the next day. I get called to come back and I was told the mechanic forgot to put a new fuse back in, which is why it was overheating. Not a good first experience at all.
Fast forward to April of 2014. I noticed coolant leaking on my garage floor periodically. After removing the bumper and headlight, I noticed that the mechanic who used the old upper radiator hose and clamp from before the wreck, did not seed the hose all the way onto the new radiator. The clamp was not up either. I know the clamp did not move as it was hard for me to adjust it at all. There was about a 1/8 inch gap from where the hose should have been pushed all the way up. I fixed it and all was good. I never called them at all.
Around April/May my fan began grumbling and making all sorts of weird sounds. I call to complain about how now it has only been 22 months since the repair and I've run into 2 issues that Earnhardt Auto Body either caused or was associated with. I spoke to Mike Adams who apologized and wanted to make it right for me. After pondering it, I agreed to bring the vehicle in for inspection. Mike stated it was the main fan motor that went bad. The part was only warranted for 12 months or 12K miles. My first fan motor was going strong with almost 80K miles on it. Now this one goes bad after 15K miles or so? Really? Seems like they used low quality parts.
So Mike could have told me the warranty was up and I was out of luck, but he offered to fix it with free labor as long as I paid for the new part. I was not happy, but I agreed. Now just because he was helping me out does not mean that I should accept or be provided with low quality work. Well that's exactly what I got. Mike thought I could wait for the vehicle, but then his mechanic must have low experience as Mike said he was having trouble getting it out and told me to come back and he hoped it would be ready around 1pm. I needed to arrange a ride so since it was then 2:30pm I decide to call and check up. How convenient that the vehicle just so happened to be finished when I called. When were they going to call me? Wow.
So I think my nightmare is over. I pay and take off. I immediately noticed that once idling there would be a loud clicking sound coming from under the passenger side glove box. I call Mike the next day and he tells me to bring it back AGAIN!
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