It really is a hit or miss with this place. We used to order from this restaurant about 3 times a week for lunch (at work).
There are times the sushi did NOT taste fresh at all and had a few problems with having our order come in just as we had requested. Since the prices were decent for sushi, we continued to order from Kanda.
As the previous reviewer mentioned, successfully placing an order over the phone really depends on who answers the phone. If you do place an order, make sure to verify your order (twice at least!) before you hang up the call.
Unfortunately, two awful experiences has prevented us from ordering from this restaurant. We found a fly in our miso soup and a strand of hair in our salad.
Please order with caution.