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  • I am writing this email to express my sincere appreciation to Katie Pflieger your customer service representative for Ashley Home Furnishings in Las Vegas, Nevada. We purchased 5 rooms of furniture from Ashley and the transaction was very good. After a few months of use the couch, love seat combination started showing signs of pilling in the fabric. I called and talked with a couple of people at Ashley and did not receive a reasonable resolution this this problem and I became very frustrated; then I called and got connected to Katie Pflieger and she took total control and responsibility for the issue. We quickly realized Katie did not have the authority to solve my problem but she agreed to present my problem to management and said she would get back to me. I thought, wrongly, that I would never hear from her again, but to my surprise she contacted me everyday to keep me updated. Wow, was I amazed and impressed. Well, today she called and offered me a suitable resolution to my problem and as a result I couldn't be happier with Ashley Furniture and especially Katie Pflieger. Before retirement I was a businessman with almost 400 employees. I wish I could have had 400 Katie Pfliegers. My business life would have been greatly enhanced. I highly recommend that Katie be considered for advancement at Ashley Furniture. She represents your company as no other person can or is willing to. My opinion of Ashley Furniture has gone from questionable to extreme satisfaction totally due to Katie's efforts. Please do whatever you can to keep her happy because she, in my estimation, is irreplaceable. Jared D. Miles
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