Awful. The only decent thing about this place is the set up (cool upper deck seating with a nice view). This is the ONLY good thing about his place. I went in last night for dinner and was blown away with the awful service. We were not greeted. Sat ourselves upstairs (as the "bartender" sat behind the bar and texted) we sat without menus or being greeted for 5 min. I then had to ask for a menu, was given one menu (for two of us and no drink list). After we looked over the menu still no server in sight... We waited another five min before I had to get up walk down stairs and ask for two waters myself. Again we waited... FINALLY our server (who was nice but seemed to be totally lost) showed up. We asked for a drink list which took another five min. Still no drink list... Asked again and finally she brought it up to our table.
We ordered our food, still no drinks.. About five minuets later we finally received our beers. The food arrived shortly after which surprised me since everything else took forever.. The only problem was we were not given any utensils, no napkins, no side plates. Had to ask the server to bring all theses things. After a few minuets she returned and I took my first bite of our carne asada tacos... They were cold, not just a little chilly, it seemed like they were sitting in a fridge prior, the meat was bland and cold and the tortillas were stale and also cold. We also ordered a grilled chicken burrito. It was terrible, once again it was cold. At this point I was just so confused and told myself they couldn't possibly mess up the tortilla chips until I tried one. The chips were drenched with salt, I'm not talking a little too much salt I'm talking about chips COVERED in salt. They were awful and inedible.
I'm so disappointed everything we ordered was just pathetic. I asked our server for our tab as soon as she was in sight and asked nicely to speak with a manager. A manager came up and I informed his of how awful the food was and also told him that the staff should be a little more aware of their surroundings. I work in this business and I know how it important it is for everyone to work together.. This includes the front and back of house including managers. I felt like the servers and bartenders were not trained correctly and the manager I spoke with totally agreed. I don't remember his name but I know he is the bar manager.
***Note to the owners of this place. LISTEN to your bar manager he seems to know where the problems are and he seems to really care about making changes to better this place. Your staff really needs to get on the same page and work as a team. I won't be back, and if things don't change soon I recommend their bar manager leave for a place that will last. Without a strong team there's nothing.
Very disappointed I was excited to try this place.