Ordered a sandwich to for delivery, $12, tipped $5 for a total of $17. But my statement showed a total of $22. Called and spoke to a manager and he said he'd fix it but it never got done. Came in to the store a week later and spoke to the onsite manager, Nicole. She helped me immediately end called the corporate billing center and said she'd make sure it would be fixed and would personally call me to notify me. Sure enough she called and it got corrected. 5 stars for Nicole. 1 star for everything. 3 star average :)