We went in on Saturday and ordered three juices and a hamburger. The hamburger came out in about ten or twelve minutes with no sign of our juices. Three other people then came in after us and ordered juices. I only know this because these three people got their juices and still, know sign of our juices. At this point we had been waiting about 25 minutes. I went up to speak to someone. There were two managers on duty and the person that actually helped me was not a manager, but an "assistant supervisor". I stayed calm and asked her what is going on. She seemed nice enough, but all she could muster was that it is usually not like this. After cajoling her to get our juices going she offered to give me some coupons. So ten minutes pass and we get the juices one at a time. When we get the last juice it was brought out by a young girl with absolutely no sign of the assistant supervisor, no apology, no coupons...no nothing. So, the food is good, but really expensive and the service, well, my review covers that. The only power consumers have is their choice and I will never go again. If you do go, don't order a juice unless you have nowhere to be or you brought a book.