I've only eaten here once, and that was back in 2015. I was in the mood for a burger near my timeshare and i knew these was the place to go. There were 2 guests ahead of me in line, but i noticed no one was taking their order. After 8-10 mins, the guests in the front flagged down an employee only to be told with poor customer service to have the bar take the food orders.
After being redirected to the bar, the bartender then said the place was backed up and we had to wait at least 30 mins for our food. There were people at the bar drinking, but only some tables were occupied for dining.
Overall, it sucks that the employees were not giving their best efforts customer service wise because they were losing customers, and they had less work ahead of them.