These guys are still awful and what's worse, they have damaged my unit. After my second visit of my 3 year service plan, I'm just calling it a wash. I will not use the rest and I've come to terms that the money was lost. The coils in the attic have been leaking constantly since the last visit. I called Arizona Dukes of Air. They came out, checked out the AC unit and showed me the coils were damaged. They showed me the rusting and leakage damage it had been causing. The Tech from Arizona Dukes of Air brought down something the previous Orangutan repair left in my Attic. It was basically a dummies guide to AC repair.
I had 3 other companies come out to appraise the AC coils and get an estimate for repair. Arizona Dukes of Air ended up being the best. I had them replace the coils and everything is stellar now. They didn't push me to buy anything extra. Do your self a favor and call Arizona Dukes of Air, forget these guys.
After talking to the other 3 companies, it seems they are a joke in the industry. Everyone said the something without prompting. They are commission based. Lesson learned!
*****UPDATE******
Just wanted to give an update. You should use Arizona Dukes of Air instead of these Monkeys -
https://www.yelp.com/biz/arizonas-dukes-of-air-mesa
5 star rating! This is after 299 review! These guys are amazing and have been a breath of fresh air! We have no regrets walking away for Orangatuan. These guys are are honest, punctual, experienced, skilled and care about the customer!!!!