| rev:text
| - I am furious.
In the last 12 months, I have had at least scheduling issues, from them calling me at 8AM on a Saturday morning (my 1 day off) to cancel my 11am appointment to last Saturday, when I went in only to be told someone had messed up, and actually booked me for the NEXT week, and despite me driving all the way out there at 11am, they couldn't get me in until maybe that evening, and then not with someone who had experience in deep tissue/medical massage. I was irritate and ready to ask for my membership refunded then, but Ashley the clinic manager promised me that they'd give me my next week appointment free of charge, and that she'd personally be certain there were no more issues. As I literally couldn't turn my head to the left due to pain, I took her up on that. BIG MISTAKE.
Yesterday (the Friday before my "correctly" scheduled massage, I went out of my way to call in and confirm my own bloody appointment, to try and avoid last week's debacle. According to the woman who answered the phone, it looked like my schedule therapist was actually scheduled off, but she went to talk with her manager, and came back to the phone telling me everything was ok, and that she'd call with any issues. Then yesterday evening, I got ANOTHER confirmation call from Massage Envy, confirming and reminding me of my 11:30am appt on Saturday with my preferred therapist. GIven that I've had 3 migraines this week (versus my 0 or 1 when I get a massage the weekend prior), I really absolutely needed to get in, so I felt more confident.
Well, I was just woken up at 8am...again. On my day off...again. To explain to me that, big shock, they messed up my scheduling again, and that apparently, my therapist was off today. Despite Ashley's promise of it not happening again. Despite me being pro-active and calling to confirm. I am sitting here in pain, so furious at this repeated treatment that I can't even go back to bed...and the best part? They don't even have a manager on duty I can complain to.
My treatment at the hands of the booking/front desk staff has been any thing BUT relaxing. I continue to walk out of there frustrated, angry, and occasionally in tears. I know they say Fool Me Once, Shame On You, Fool Me Twice, Shame On Me, but I was trying to give them the benefit of the doubt. I'm pretty screwed for today and the next week, but luckily, an Elements place with a similar concept opened recently in the general area. At this point, it literally cannot be any worse than massage envy. As much as I love Talisha and Aisha as massage therapists, getting a massage should feel good, and not like you're just a number to them, not like you actually have to spend more time trying to get a damn appointment than you actually get to spend IN the appointment.
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