These guys are great. It all started with my initial call to Katie. She was friendly and had great customer service skills. The first available appointment was for the following morning and I had told her I was in need of service today. She said she would put me on the list if something opened up that day. Two hours later a spot did open! The techs Jim and Ryan came right over. They both put shoe covers on before coming in. Jim was very knowledgeable and I could tell they were both stand up guys. Very kind and professional. Thanks for the help guys!