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  • Well, initially, there was a scheduling issue, but the technician was able to fulfill the appointment, and I'm glad he did. The technician, Steven, is very courteous, professional, and knows his stuff! Thank you, Steven! The only suggestion I would make is that if the customer says they will be home, please knock on the door instead of just making a phone call and leaving within a few minutes. Like others here I was told (after the fact!) that there was a 5 minute rule to call the technician back or they will leave. Some cell phones don't always receive phone calls (thank you, T-Mobile), and after waiting almost a week for my appointment, and then taking the day off work, I wasn't too keen on them telling me the technician wouldn't return and that I would have to reschedule almost a week later. Again, thank you for returning same day and getting me power back in my bathrooms and thank you, Steven, for your professionalism.
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