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  • I have taken my dog to them since I was 15. Before they moved to the location they are currently at. With this being said I drive my dogs all the way from the back of Gilbert to them because I have always had a good experience. Today was not that day and because I am so upset I am writing this review. Never did I think an employee or establishment could be so rude when speaking to a customer. I had already apologized for being late because I got a call 10 minutes before they closed. I stated that on my card it should have been written about give me a call 20-25 minutes before my dog was ready, since I do not live near. I understand they close at 4pm and that was my mistake because I was pretty sure that I asked about the hours and did not recall them saying 4pm. The woman who called was not happy with any response that I gave her. After she fought with me over the call and how it was irrelevant, she said she was going to charge me. I was not aware of this either. Their follow up and appointment setting is non-existent and I always took it for them being busy. Now I see it as neglectful to their customers. Usually reminder calls are a day or two before the appointment and I got mine 1 hour before. Again I understand my responsibility but let's face it some times those reminder calls are everything to busy moms. This why I need the call 20-25 minutes before they close or are done grooming. I love their grooming and on a normal day they are very nice. However since there was so much unprofessionalism in this call, I can't get passed it and am giving it 2 stars. I am sad to say I will have to find another groomer. Although they may be happy with this so I will no longer be late. Sorry again for the miscommunication and I hope things get better with their appointment book keeping.
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