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  • I have no idea where to start with this visit . The waitress seemed very confused and didnt mention specials til we decided to order but hey whatever. Me and a guest started by ordering the lobster fries ( which were decent ) then we ordered our entrees i had to tell the waitress i wanted my steak medium as she never asked and walked away. My guest got a chicken salad and I ordered the land and sea with the add on lobster tail. A guy brought out our food and we never saw the waitress for a good 20 minutes so i was unable to inform her my steak came out well done ( tough and no pink at all ) so once the waitress does come over i inform her and she says i will take care of it . About 10 minutes after me and my guest notice a man walking in from outside with clothing from a dry cleaners? And he looks around then slowly walks to my table and says whats the matter? Stunned as to who he is, i said my steak was cooked in connectly. He says he is sorry to hear and it will be taken care of and to please try them again he is the owners father , so i figured okay things will be fixed no problem. So the manager/ chef who brought our food out comes over and says what seems to be the issue i explained the steak situation and was confused why i would pay $45 for a steak he says oh you didn't eat it? ( must not be any communication) so he says he will remove it, returns and only $25 was credited? At this point ive been done eating for nearly 40 minutes so i just pay for my bill and want to leave. As im walking outside the older gentleman approaches me and says was everything taken care of ( is there any communication is this place ? ) i explained not to my liking and he seems shocked and i tell him i eat out at many place quite a bit and he assures me he is sorry and to come back in and it will be all fixed this time because a life long customer is worth $22,000 . I walk back in ( big mistake) so the manager/ cook guy says what seems to be the problem, i explian my situation with the steak again and he says sir i cooked your steak it was cooked to 140degress and it was pink . I question how it was pink if you didn't cut into it nor did you see the steak after i was served it? He said that my 3 pieces of shrimp and potatoes were worth the $20 that was not refunded and theres nothing else he can offer except dessert which he did offer initially. I decided to leave. My question is who is this guy that approaches me at a restaurant he doesn't even work at and why did he try to help more then the staff? I've read of atleast 1 of this exact experience with this guy... Weird!
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