I really hate writing bad reviews. I really do. First off, I have been a long time patient of Dr. Tran. He's fine; the problem is the front desk. Just today I noticed I ran out of contacts so I needed a trial pair to get me through until I was able to schedule an appointment. Yes, they had a trial pair, and yes I could come pick it up, but it would cost me $26. Wait. Trial pairs are free. They always have been. This ignorant assistant argued with me that they were not, even though this has been common practice in this industry forever and it's clearly stated on the box (see my photo). She then went further to say she was doing me a favor. Excuse me?? Doing me a favor for doing your job and then charging me for something that's free - especially a long time patient? No thanks. I made one quick call and was able to get another optometrist to give me a sample pair, no questions asked. They were so kind and professional, that I don't need Dr. Tran anymore or his rude assistant. Stay away.