I took my modem back to this store months ago cause I couldn't get direct tv and I'm still receiving a bill so I called the store and asked for a manager and marisela said there's no manager at that store. Really? No manager? No wonder they have 1 star she said they would investigate it and I called the 1800 number and they said the same thing thank god I cancelled service with them even if I get stuck paying for the equipment centurylink SUCKS!