| rev:text
| - Went to the Burger Cellar with my friend Vanessa yesterday. Admittedly, this was completely due to the fact that we had meant to go to Burger's Priest - and it was closed. Who knew they would be so serious about going to church?
But it turned out to be a happy change in plans, for the food was delicious. The service was, as many have mentioned, hit or miss. And in my pros and cons below, I'll outline that.
Pros:
- good selection of food without being overwhelming. I prefer a one page menu in burger restaurants, but one page two-sided was also reasonable.
- doing burgers to order. This needs to be done in EVERY burger restaurant that isn't fast food. I've had to sign a LEGAL WAIVER before, when asking for my burger to be cooked to medium. No fuss here, I asked for medium, I got medium. Simple.
- the food was hot and delicious when it arrived. I ordered the BCB (2 year aged cheddar, bacon, sauteed mushrooms, and housemade BBQ sauce) with fries, and my friend ordered The Hog Town (white cheddar with bacon) and a side mac and cheese. My burger was juicy, seared wonderfully on the outside and perfectly seasoned. The fries were crisp and had a seasoned salt on them. Her burger, while tasty, she agreed would have benefited from being cooked to medium as well. Her mac and cheese was the perfect size, seasoned well, and had an amazing FOUR cheeses. Mein got.
Cons:
- the price in these higher end burger joints is getting ridiculous, especially since they all choose to be "a la carte". For two burgers, one side of fries, and one mac and cheese? $46 after tip. We didn't even order drinks! My friend pointed out that we're paying for a small patty of ground beef. No matter how delicious, is that really worth $12 or $14?
- the lighting in the place was awful. As the Sun went down, the lights didn't brighten. We're not in a romantic, fine dining establishment. It's a burger restaurant.
- the service was unfortunately pretty bad. We were quickly seated, and initially quickly greeted by our waitress. But it went downhill from there. It took far longer than expected to get our water, and the refill of said water took even longer than that. There also was the confusion of no less than three different wait staff checking in on us. Why don't they have a proper table system? And last, we waited at least 10 minutes or more, with empty plates in front of us, for someone to ask if we were done. Wait staff would literally walk a couple feet in front of us, without ever glancing down.
In conclusion, the restaurant should take note of all the reviews that mention how sub-par the service is. The food was amazing, the burger easily made my top ten in the city. But bad service will often keep people away, even if your food is perfect. The Burger Cellar could definitely be one of the cities best burger restaurants, if they tweaked a few things mentioned here, and in the reviews of others.
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