I would like to start by saying that this hotel relayed the wrong message by saying they do not charge a deposit before checking in. They were asked multiple times and reassured us there wouldn't be when there was. I know it's rare you find a hotel that doesn't do a deposit but they wouldn't even take a cash deposit and photo ID as collateral. It is mind blowing because even a big hotel on the strip, was able to accommodate a 500 cash deposit and an ID card until a direct deposit was made on the card they swiped at check in giving them access to the only account I had.
There unwillingness to allow a check in even after the cash and ID was frustrating at this point because it is up to the manager to approve it in this case he didn't aftet the wrong information was given out by the staff. It was for one night after almost 2 days of delayed flights of traveling just to get into our paid for room.
They also tried to deny the check in and not refund the nights stay but my fiance was not allowing that.
I work in the hotel industry and there is always ways around things in order to satisfy to the customer. I'm sure this place doesn't care about reviews as you can see the rating is low for many reasons.
Keep your hard earned money and spend it else where, there are too many other establishments that would be willing to take care of your stay and not just pocket the money.