I just took my dog here, and idk what these 1 star reviews are about because the lady was soooo nice. She even let us know how or puppy did and what she didn't like, and even checked all of her paws for injuries when she yelped as she was trying to cut her nails (our dog hates people touching her paws, and always yelps when we touch them). We originally took her to happy tails on horizon and they did a horrible job, so we tried this place. The lady at Cuddlers said her previous groomers never cleaned out her ears! And so she cleaned them out, and made sure we knew that if we went somewhere else next time that they clean her ears out after they cut her. Overall, I felt like she really cared about our dog and she did a great job not nicking her or cutting her nails too short. She took care of our puppy and I'm so glad we went here.