The Body Spa has lots of independent contractors and many have individual yelp sites. I clicked on the main spa instead of my stylists site which is "James and Gaye at Body Spa" so while I would give the 5 stars for great cut, color, styles, etc the overall spa I have to give 3 stars to since my only other experience was with initially getting in (the place is huge and checking in the first time was a bit off) and I had one mani-pedi that was just OK.