I went here a few weeks ago to have them fix my hair color. I had done cap highlights and the highlights had turned a little orange in certain areas (My stylist had moved back to Cali and I had no recommendations at the time and found the salon while driving). Let me just say, I asked for a color correction and cut and what I got was a hair dye, a few foils of highlights and an atrocious cut.
The color in the book in no way matched the color on my head. My hair looked like a creamsicle. Orange with white blonde highlights. It was really bad. Think LeLu in the move The Fifth Element. To make matters worse, the "layered" haircut was literally three distinct tiers.
I had to pay over $200 just to get this fixed and when I asked them to refund the $50 (odd number for all that work and didn't include the $25 "tip" - yes, I left the salon with wet hair and didn't see the megga crazy until I got home) I got no response. I even sent them pictures of the color and cut and had my color specialist include images of the uneven cut.
To boot, I've never written a bad review before and this experience actually led me to create an account just to warn anyone away from them. It was a truly terrifying experience. I had long hair and now due to that atrocious cut and how it had to be fixed it only grazes my shoulders. I have to admit I actually cried when I got home and my roommate suggested I buy a wig.