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| - Last summer, my date made a reservation to have someone from Orange Taxi pick us up for a wedding. Although it arrived a few minutes late, we still managed to make it to the wedding without an issue. Later in the evening when we were ready to leave, my date called again and the cab arrived in a reasonable amount of time.
While the cab itself was functional, the interior lacked air-conditioning and badly needed cleaning, with grunge and stains on every seat. Very uncomfortable, but it delivered us to our destination fast enough that I got over it.
After this pretty reliable experience, I decided to use this service again more recently when I needed to catch a morning flight.
I called 24 hours in advance to reserve a cab for my flight. The dispatcher who answered my call sounded somewhat disorganized (maybe even drunk?), but assured me he had my information written down. On the morning of the flight, I grew concerned after the cab was 10 minutes late and called to ask if it was on its way. To my alarm, the dispatcher said (in an incredulous tone) that there was no such reservation for that time, location, etc., and then told me I must have confused them with another cab company. (Ha! Really? Not according to the call log on my cellphone.) I then asked if he could send out another cab, and he bluntly stated, "We don't have any cabs right now." I'm not entirely sure if he meant all their cabs were currently occupied or somehow their taxis vanished into thin air, but I pretty much took it to mean, "We're not interested in your business."
I'd only recommend Orange Taxi to those who can afford to gamble on whether a taxi shows up, and if you don't mind "blame the victim"-style customer service.
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