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| - There was only one person in this office that ever showed true customer service to me; her name is Carol.
I searched through several doctors, did all the research I could do and finally settled on Sparks Family Medical. I was excited and hopeful that finally I had the opportunity to be proactive in my health care now that I had teamed up with this office.
My very first appointment was scheduled the same day, by a nurse calling to tell me that they had a cancelation. I was called 30 minutes prior to the available appointment, I accepted the appointment and explained that I was in Henderson, 25 miles away and may be a few minutes late. I arrived 15 minutes late and was met by a women at the front desk. After I gave my name, she instantly began to push me away, exclaiming that I was too late for my appointment. I explained that I had notified the lady whom had called me that I would be late, given the short notice, and was told that a few minutes wouldn't matter. After about 20 minutes of standing my ground I was told to have a seat and wait for the dr. 2 hours later I was finally seen.
My second appointment took 2 hours to be seen as well. I was fasting for some blood work. I checked in 20 mins early, an hour passed and I over heard them talking about me, saying I left.... Ummm Noooo I'm still sitting here. So I go up and let them know I'm still sitting there, only to be forgotten about again. I was just there for blood work. That's it. So after I remind them again, carol finally a says I'll take you back and do it myself. Thank god!
Third appt... I go, things go normal, after explaining that I wasn't exactly getting the answers I was originally looking for, they tell me that I need to do this specific test... Ok, where's the test? I find out after leaving that I have to drive back - 25 miles - to pick it up, because no one thought to give to me at my last visit. Sooooo I drive all the way up there, the day after I spoke with the nurse and told her I'd be coming the following morning to get. I take the 40 minute drive there during my lunch break, only to find that they didn't have the test in stock... And was given the lovely advice that I should have called first! Ummmm I did! So I leave frustrated, get half way back to work, only to have the front desk call me that they now have the tests. I explained I was on work time and that I couldn't come back, and asked if they could please mail it to me. The front desk lady said sure, I'll call you back with a tracking number..... Surprise, I never got that number. A couple weeks go by and my nurse calls to check in on a prescription that was called in for me, that I should have had 3 weeks ago, and I bring up the test; she tells me she mailed it out herself and if worst comes to worst, she'll drive it to me personally. Yesterday, another lady.. Calls to confirm my appt for the following day and again I explain that I don't have the test yet that is needed for the 45 minute drive and 3 hour Dr. appt that I'm about to show up to unprepared. She puts me on hold so long that I finally hang up. Later that day, I call back just to see if I can finally make sense of it all and/or cancel my appt., only to be told by Nicole that they never mail out the test and that I will need to pay $134 for this test, the same test I spoke to all those other employees about and NO ONE EVER SAID ANYTHING! Needless to say, I cancels that future appt. and told them to shove it!! I will find a better, more professional Dr. who knows how to communicate with their patients... And for the record NICOLE was very rude and had no compassion or understanding for what I had/have dealt with.
Now it all makes sense... while I spent the many hours I did waiting in the waiting room, all the disgruntled people that came in griping about the lack of communication and disappointment they were experiencing. #GOSOMEWHEREELSE!
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