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  • This may be the worst Subaru dealership in all of Pittsburgh. We visited the dealership after much research to check out some vehicles because of the Presidents Day specials that were going on. From the start, the representative was a little awkward and seemed distracted, but we continued the conversation and test drove a vehicle. After an hour or so of general awkwardness during the test drive, we felt that the gentleman was trying to force us into a sale without answers questions. In fact, my SO brought up several points that the representative didn't know the answer to. After the test drive, we went back into the offices and wanted to get some breakdowns of cost on the options and packages of vehicles on premise. The representative became testy, making extremely rude comments to us about having not done our research (?), when it was the exact opposite. What I believe the issue was really that the representative was unprepared for the conversation and didn't have the necessary tools or patience to have an intelligent conversation about comparing options. He was focused on only getting us into the most expensive option with as few questions as possible. He also didn't listen to us when we said we did or didn't want a particular feature or option and kept pushing us toward something we weren't interested in. By the end of the conversation, I had wanted to storm out, but instead my usually zen-like SO quickly ended the conversation and we both walked out. It seems like the only way they can bring in customers is through these crazy specials, but it's definitely buyer beware. I certainly won't be buying a vehicle from this dealership. In fact, I might buy the exact vehicle we drove today, but from a different dealership.
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