If I could give negative stars I would so do it for this place. I have been going to this McDonald's as long as I can remember probably as long as it's been there!!! My thing is that now since they became more modernized, they really aren't keeping up like they make everyone think. First of all I had three back to back episodes of just straight BS.
1. Went to drive through and ordered my food asked if they accepted Apple Pay. They acted like I was speaking an unknown language so I just asked again at the window. They say oh the machine is down right now....ok I get it and paid with my debit card.
2. Called before hand this time to see if the machine was working for Apple Pay....they lady said yes it's working. Cool on my way. Ordered my food get to window and the guys says he can't grab my phone to put it up to the machine for the reader to scan it. Wow!!! Really!!! Taco Bell, Burger King and Starbucks all take your phone from you and hand it back. He said I will be held responsible if I drop it, I said then don't drop it in between me handing it to you and to the register and back. No ma'am I can't. Whatever I paid again with my card.
3. This is the real fun time. Sorry it's so long but I had to explain in detail!!!!!!!I call first to see if Apple Pay was working and also stated that unneeded to use it through the drive thru, they say oh yeah it's working and that's fine to pay with Apple Pay in the drive through. Cool here I go again like a idiot. I order my food and explain that I have coupons on my app and would like to use them. Ok fine they say just show your phone at the window. Get to the window (keep in mind I have used more than one coupon at a time here since the app came out) I said here is the coupon for buy one get one free McFlurry's. He grabbed my phone (hmmmmm thought you couldn't do that. Then I say I have one more for the buy a sandwich get another free, he still has my phone and has no idea what he is doing so I say what's up? Our system only scans one coupon per visit. Nope just did it last week. Whatever not gonna argue with you, ok can you scan my Apple Pay now? The look I got was priceless. I have no idea what you are talking about what is Apple Pay? Really get me a manager please. Manager comes while still having my phone in their possession they did not once hand my phone back, manager says oh you have to come in to use Apple Pay. Then why didn't you tell me that the first or second time I came here. Whatever go inside to pay just to find out they charges me for both Mcflurry's. I said he scanned my coupon at the drive thru window why am I charged for both. Oh it didn't process. Ok then go ahead and refund me one of the mcflurry's and I won't be back here again. We can't refund it to Apple Pay. Get the hell out of here. You need to just give me the cash then. We can't do that either. So what ur saying is I'm out the money you just charged me without my consent. I need someone above the manager. She called someone on the phone and after arguing with me and getting an additude with me ended up opening the register and giving me cash back!!!!! Then they give me mcflurry's that we're melted from sitting so long while they get their act together. Not in the mood to continue and not worth my time. I'll freeze them when I get home damn!!!! I absolutely will not ever go here again after all these years. Idiots. FYI you need to train your employees on how to operate every piece of technology you use so they don't have to look so stupid when you ask them a question about it. Ridiculous!!!!!