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  • This place has changed. We have been staying here since it was the gold strike and most everything that has come after that hotel has been good when it comes to our family trips. This time around we right off the bat heard of a boat and truck being stolen from the property our first night. That next morning the staff wasn't sure what had happened and didn't have any plans for securing the lot further to prevent this from happening again and was downplaying the event. Worrying about our truck and boat getting stolen and lack of hotel support created some tension. The room keys were constantly being demagnetized and on 4 different occasions we had to go down and get room keys just so we can get back in our room. The lady at the front desk said they are old room keys and demagnetize easy. The price has significantly increased yet nothing really has changed the rooms still look the same and the service is worse. The hotel operations manager was gonna check on discounting our rooms or doing something to offset some of these issues, and she didn't ! We also called the dottis phone # to speak with someone about this issue. The dottis phone # went straight to a voicemail and we haven't received a phone call back. This hotel won't disclose if there's been a high rate of theft and won't do anything about it, and they won't take care of there customers they would rather avoid it. I don't know if we will stay here again, it's been 27 years.
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