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  • I reserved a RAV4 at this budget location, but when I got to the front desk they said they did not have any RAV4 is available. So they put us in a Kia Sorrento. We went down to the car lot to pick up the car, and fill out our 'previous damage' paperwork. The exterior of the vehicle was extremely dirty, it had not been washed, so it was very difficult to be able to determine if there were prior dents or scratches. We then began to load our luggage and kids in the car, when my 14-year-old sat on an exploded peanut butter and jelly sandwich in the backseat. We went to the desk that is located inside the parking garage, to let them know about the mess we found in the vehicle. They then put us in another Kia Sorrento, I then noticed that they rented out a RAV4 to the customers behind us. The second Kia Sorrento they put us in had also not been washed on the exterior, but the interior appeared to be cleaner so after three hours of lines and switching cars we decided to leave with the second car. The staff that we dealt with were completely rude and appeared to be annoyed by us not being happy with a car that was so incredibly dirty. I will never rent from Budget again. I usually am not very critical of a company, but honestly if I could give them zero stars I would.
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