We paid for the full package with Canyon Skywalk Ticket. They over sold the package that day and we were backed up on the Helicopter tour. Due to this, we did not have time to do the Canyon Skywalk (which we paid for). We spoke to the local tour representative. He said "what do you expect when we are this busy". My response, "we expect to get what we paid for". Over selling the tour is not in my control. He said there is nothing he can do. Pretty rude representative for the company.