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| - I've been here twice, so I feel like I can now write an accurate review. The first time that I came here, it felt really disorganized. There were a couple different groups in the waiting area and it felt like we were left behind in the shuffle a little bit. Later, we learned that they had forgotten to give us a tutorial on the locks, which caused us to run out of time when we couldn't get certain locks open, even though we were putting in the right combination. That was a huge letdown. They gave me 10% off for my next visit because of this, but that only ended up being $13 or something like that.
I thought I'd give them another try, so recently, I took a group of friends to do the Psychiatric Hospital room. This time we were given more attention when we checked in, however, as soon as we walked in, we were scolded for arriving late (we arrived 10 minutes early, as per the website). I mentioned that I read on the website that we were supposed to arrive ten minutes early, but I was told that I was wrong. I doubled checked afterwards, and the website still reads to show up 10 minutes early, but in a different section that I didn't notice, it says to show up 15 minutes early. Confusing.
The room was a lot more exciting than the previous room I did, and it was multi room, with some really fun effects. My group really enjoyed it, up until the very last puzzle, trying to get the code for the door to escape the room. We tried everything and ended up wasting our last 5-10 minutes trying to figure it out. One of the staff came in once we ran out of time to see where we were, and we told him what we thought the combination was. He told us that it was correct and should have opened the door. He attempted to put the combination in, and couldn't open the door either. He had to open the door from the outside and retry the lock with the door open before it would work. It is very frustrating to come so close to escaping only to be thwarted by faulty equipment, especially since we were told only 5% escape from this room and if we did, we would be entered to win movie tickets.
The staff didn't seem concerned by the lock not working and avoided talking about it when we left. At this point, I don't think I would return to Level 1. The level of professionalism is just not where it should be, from the staff, to the construction of the rooms.
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