ONE STAR BECAUSE THAT'S THE LOWEST POSSIBLE RATING.
We walked in with a group of 9 of us. Was placed in a fairly secluded section (I believe the library room) on a sunday (I rememeber specifically because we just came from Cabana. Starving and decided to find a reliable restaurant to fill our empty tummies.
We ordered our food and after 45 minutes of having only one appetizer brought out to our entire table we decided to ask our waitress how long is our food going to take. She said she'll ask the kitchen and get back to us. She came back and told us that they're pretty busy tonight and how it's just a bit backed up.
Then the manager came to our table to once again apologize for the delay and said that due to the long wait, our appetizers will be covered and how our order will be on its way.
20 minutes after we had ask our waitress about our meal, complimentary shrimp cocktails came out (which we didn't order) and they said it was complimentary. At this point, no one was talking because we were beyond starving, we were simply HANGRY (for those who don't know, it's a hybrid of hungry and angry) we ate those shrimp cocktails so darn fast and was like okay..MOOOOORE. Nothing came til another 15-20 minutes which was our appetizer that we ordered. (Mind you, at this point we realized what happened....OUR WAITRESS MUST OF FORGOT TO PUT IN OUR ORDER AND SHE PUNCHED IT IN WHEN WE HAD TO REMIND HER WHERE WAS OUR FOOD????)
After our app...the food came out in about 15-20 minutes but by then, nothing tasted good...we just wanted to fill our starving bellies and get out!.
To be completely honest, after sharing this story with a few friends out of rage....they said our entire meal should of been taken care of. Which upset me because i totally agree...THE KEG is a fairly pricey place and the service was simply unacceptable, I believe we shouldn't have paid a single dollar. This incident actually took place about three and a half months ago but what triggered me to do a review today is because a friend asked me to go eat at the keg and it traumatized me to the point where i said HELL NO! and so i had to begin my rant :)