| rev:text
| - As soon as I discovered this place, I was excited for what I expected to be one of my new local favorites...
I was slightly torn on how to describe my impression and experience but the only word that suites is underwhelmed. It was not the worst I have had and not nearly the best but I absolutely expected more. The outside of The Groves is adorable and inviting while the inside is eclectic and comfortable. The bar, where we sat, was lined with what seemed like local regulars enjoying coffee and newspapers (I thought this was a great sign!).
If I based my rating on the service, it would have earned one star and I feel that is generous. I have a great deal of patience with service and understand a bad day, chaos behind the scenes, being short staffed, new employees, etc. I wish I could say any of those were the case. We were seated for a good amount of time before we were greeted by the male "bartender"...then asked which drinks we'd like...then much longer to order...and even longer to actually get the food (you get the picture) Our burger took almost 30 minutes. Aside from our personal service, the bartender seemed scattered and was unsure of how to make a number of drinks. Rather than asking someone for help, he sent them out and was later corrected by a server who delivered the clearly incorrect drinks to the table anyway.
I will be the first to admit that the more hungry I get, the less patient I become. However, my biggest irritation came from the bartender complaining, loudly, to the serving staff about a meeting they had to attend after their shifts. We had to hear the staff 'gossip' while we were sitting without any update on our meal, eventually calling him over to request that he check on it. Unfortunately, it didn't stop there as we dined over the ambiance of their complaints through the duration of our visit, it was completely uncomfortable.
Two more stars??? The management can thank the back of the house for these ones. Despite the long wait, the burger was OUTSTANDING. It looked amazing and tasted even better. The meat was cooked perfectly and was incredibly juicy. The bun was soft and the veggies were crisp and fresh. It was the kind of burger that drips down your hands as it is being eaten, perfect. The burger came with a side of fries which I could have done without. They were soggy and WAY too greasy; Yes, I know fries are supposed to be greasy but they literally looked wet and tasted like oil. I don't know that I have every passed up a fry but I did that day. That didn't even matter though because the burger was incredibly filling, even split into two.
I hope that the management passes this feedback along to their staff, good and bad. I have never been one to write a negative review but this dining experience really stood out to me.
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