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  • The sting of sass always comes with a clawback. Just left forefathers. I work in the same complex and I usually go to America's Taco Shop- but they were closed today so I went to see if Forefathers had anything for me (I don't eat meat often). Greeted nicely by a young gentleman at the counter and was informed it was national grilled cheese day- sold! Got the grilled cheese that comes with marinara sauce, fries, and a drink. It was done quickly and I grabbed some of their spicy bleu cheese sauce and fry sauce to dip my fries in. Went back to my workplace just a few doors down and took a bite of the grilled cheese, it was alright but pretty greasy. Fries are perfect- could eat a whole bucket of them! Marinara sauce was not in the bag (which I was craving now to cut the cheese), so I walk back and ask for it, since you know, it is advertised to come with the sandwich. Older guy behind the counter got a little snarky with me responding "is there any sauce you don't want?" (italicize don't). Granted, it says on the menu you can have whatever sauce you want and I only asked for one extra. Fry sauce is help yourself and marinara is supposed to come with it. I worked in the restaurant industry for a long time- customer service slip ups like this are the reason places get a bad rep, regardless of their food. With so many food options, little mistakes like this make clients not want to come back. I mean I could understand if I was being extra needy, but we barely exchanged any words other than this, and the sandwich comes with the sauce! I get we all have bad days but leave it at the door. I'll just stick to Americas Taco Shop (they are awesome). Kudos to the young guy though, he did great.
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