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  • I haven't had any problems with my internet, but man, do those customer service employees behind the counter hate their lives, or what? I came in to transfer service from my roommate's name into my name, since she was moving out. It was about 3:00 on a Monday. I was lucky enough to be first in line, but 10 or so people quickly lined up behind me while we waited. There were only 4 employees working, and one of them, after glaring up to see the forming line, left for a break, and was in no hurry to get back. I explained why I was there and presented my modem, and was informed that I would have to start a new account instead of transferring, since I didn't have written permission from my roommate. Ok, no big deal. The lady helping my was cordial, but unfriendly and bored out of her mind. She talked to the computer screen instead of to my face. After starting my new account, she watched me pack up my modem, router, and all it's cables and start to walk away, before she asked if I would like go ahead and pay the first month so I wouldn't be billed for it. Good thing my wallet was at the bottom of my purse, under all the equipment she just watched me put on top of it! I know working with the public can be trying, and no one likes Mondays, but I hope I never have problems with my service that involve a visit back to the office. Talk about unpleasant.
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