So this location has many 4 and 5 star reviews and I am sure this location is usually worthy of those ratings. However, our visit was good but not the 5 star experience we had hoped for.
The decor and theme inside is catchy and looks like what you would expect a great chicken and waffle joint to look like. The mason jar glasses and chicken theme along with the specialty Kool-Aide flavors is neat. Everything was neat and clean inside and the staff was friendly and pleasant.
Long Wait and Slow Service
The wait on Sunday was 45 minutes for a table for two which is not that uncommon for a great food place on the weekend. However, it's still a 45 minute wait once we were seated we then figured out why the wait was so long. It was not the busy number of customers its the EXTREMELY slow service.
We placed an appetizer order and that took about 35 minutes for the catfish beignets. When they did arrive they were tasty and we enjoyed them. We placed our order not long after the app order and that took about another 45 minutes after the app. So all in all about an hour for our food to be delivered. We noticed many of the other tables were taking 45 min to an hour as well for their food.
When a kitchen is making food fresh I know it can take longer to get out to the customer and is well worth it usually. However, an hour to serve chicken and waffles even fresh is excessive. If the kitchen could expedite faster they could reduce the wait times and turn the tables more quickly improving the customer experience.
Food
We both ordered chicken and waffle dishes I added on scrambled eggs and my wife selected grits. The chicken was tasty and juicy with a nice crispy skin. The waffle was regular waffles you would get in a hotel thin, bland, and not crispy. The eggs I ordered they messed up the order and needed to replace them. I was impressed how quickly they took care of it and remade the eggs. The grits were cooked perfect and my wife enjoyed them with the cheese and butter.
Overall I can see the draw people have with the location. The owner has done a great job of branding the business, creating excitement inside with the decor, and his staff is friendly. The only downside is the long wait to get inside, long wait for the food, and mixed up order. The actual chicken and waffles were good and very similar to other places I have visited around the country.
They are worth visiting and it is a good experience. If you visit on a non-weekend it might less of a wait as well. I hope you have the 5 star experience we hoped to have and others here on yelp have experienced.