It was my first time at Smashburger and I have a few great things to say as well as a few things that warrant improvement. First off, it was a Saturday afternoon and it was not too busy (maybe 10 patrons in all). The employees seemed a bit stressed and understaffed although they were trying their very best to do it all. Clean off tables, take orders, bring out orders to customers. It took a long time to get our food, I overheard that they were not prepped properly before the shift so many things weren't quite ready to go. Sadly, the customers were upset waiting and it was hard on the employees because it's not technically their fault. I say this because having worked in the restaurant industry myself for many years I completely understand that if a previous shift did not properly set up for the next shift to come in, it does indeed affect everyone down the line. I also know what it's like when you're doing the best you can but customers still aren't happy. In my case I wasn't in a hurry per se and the cashier was so pleasant and hard working how could you possibly be upset? She apologized for our food taking so long and brought us anything we needed. I give her an A+ for work ethic and attitude, something you don't always see these days. I ordered the black bean burger which was great with the exception that the bun is so tiny my burger fell apart completely. Please get a larger bun or make the patties smaller smashburger :) hint...hint....
Fries with truffle oil were amazing as was the chocolate shake. Yes, I'd totally be back when in the mood for a burger and fries but please staff better and make sure the teams are doing their jobs properly or you'll end up with more unhappy customers over time. This was my first time here and had I not had past experience in hospitality I may have had a different perspective altogether on the day's experience.