The doctor is great, but the staff needs serious work. You ask one of them a question , you get an answer, then when you go in you get told something different and the only response is " Do you know who told you that" or "I am not sure why they said that". i came in and asked about a physical and the staff stated that it is preventative and 100% covered. I met with dr for the first time discussed all my health problems and was given the sheet for bloodwork. Later i get a bill in the mail saying I owe for that visit. I call to ask and told them I was told it was 100% covered . The woman stated that because I mentioned a health issue to the doctor they changed it to an office visit and so i had to pay. I went back and forth with them as I thought it was crazy that the dr asks how youre doing and about your medical history and I was being billed for basically answering.
I had other issues with staff losing paperwork, not returning phone calls ( to the point I had to physically go down there), etc. The doctor is great, but the staff is a nightmare. make sure you get people's names when asking any important billing/insurance questions.