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| - DO NOT GO HERE. Unless you don't care what your clothes look like, save yourself.
I live around the corner, so this place is super convenient. I should have stopped going here after the first problem, but I always like to give a business a few shots.
The first problem happened with my fiancé's business shirts. He dropped several off before 9 am in order to get his items back by 4 pm, same day service is what Seville prides themselves on. He went in to pick up his items that evening, and they were not ready. They said that they laundered her shirts first, and THEN were going to dry clean them. He was not told of this procedure, and he was out of his shirt for a meeting the next day.
I dropped of a few sweaters and a jacket yesterday, only to pick up my items and realize there was a huge stain on one of my sweaters that I planned to wear to an event TONIGHT. There were absolutely no stains on my sweater prior to dropping it off. In fact, the sweater was brand new, only worn once, but had delicate beading on it that needed some TLC versus the washer. I decided to call Seville to see what they can do, I was not hostile or rude, yet the owner, John, proceeded to school me on how it is 'chemically impossible for dry cleaning to stain any clothing garment' along with his additional analogy of 'you know, you can pour Sprite or something on your shirt, and those chemicals have a reaction with the dry cleaning that is unforeseeable' -- or what I call POOR CUSTOMER SERVICE. I was simply calling to see what he could do, perhaps re-do the dry cleaning, not to bitch him out. He finally said they would attempt to look at it, and to bring it back in and let the ladies at the desk know I spoke to him. Well, because I live around the corner, I just drove up there and spoke with one of the ladies. She mentioned that John was there and she would go talk to him. NEVER SAW HIM. Never got an apology from him, nothing. The lady was nice enough to say she was sorry that it happened.
SO ANNOYED. This place SUCKS. Go to Prestige Cleaners a little further up on Goldwater and save yourself from John's poor customer service.
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