| rev:text
| - This hotel is what I like to call low-brow high-brow. What that means is that it's trying to be/act high-brow (Caesarstone counters, white down comforters with no duvet covers (??), fridge and microwave in room (this was the Loft room), nice big windows and engineered wood floors, Philosophy-brand little products)...but really it's low brow, for the following reasons:
--It has an "eco" note to leave towels on floor that need to be washed but it's not eco at all. It expects that you take room service with sheet and towel changing every SINGLE day, when it is not necessary. In other hotels I've stayed in, there is a door hanger like the Do Not Disturb that enables you to refuse room service (to save your sheets and towels to conserve water, electricity, and gas) or a notepad where you can indicate this. Here, no. In fact, we got printed notes on our door (wasted time and paper) to let us know that they couldn't clean (because the only option they left us was the Do Not Disturb sign). And then we got a call. Not only is this NOT eco; it's annoying.
--The concierges are terrible for knowledge, advice, service, etc. One example is when we were locked out of our room at 2 a.m. because of an electronic failure with the door key. Really?! Really! Our concierge had to try like 100 keys to open our room with a key and then only use that key to get us in and out until the electronic box was reprogrammed. And no apologies or freebies for that. Another reviewer mentions getting late checkout for free just for asking; all we asked was for was being able to leave our packed suitcases in the room so I could change into pants later in privacy and to leave water in our fridge so it would be cold. We were told this would be $50, even though we'd have been out at 2:30 and there was plenty of time to clean the room. Every single concierge I needed assistance and advice from steered me wrong, particularly on food.
--TERRIBLE food! Insultingly bad continental "free" breakfast--bad coffee, horrible pastries, yogurt. Nothing but sugar and carbs and nothing resembling decent French baked goods. We couldn't stomach it, so we were thankful we could buy less sugary yogurt, etc. and use our fridge.
--TERRIBLE neighborhood. Got harassed by the same street addicts daily, and we watched many drug deals from our room window.
--When we pulled down the shades (on roller chains) they rolled right off!
--NOISE NOISE NOISE. No insulation, traveling sound so much it sounds like people are IN your room with you. Could hear running water/urine sounds from next door.
So there you go. Totes low-brow place that attempts to mask this with some "high-brow"-associated features.
I'd be hard-pressed to want to stay here again.
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