I have mixed opinions about Burgatory.
The decor is super cute and the waitress was friendly but the service was quite slow and the menu was all over the place.
We came in on a rainy afternoon while running some errands. I honestly didn't want a burger but I assumed they'd have a salad or sandwich I'd be happy with and so we sat down and explored the menu. The waitress told us that any of the burgers on the menu we were not allowed to change. It's part of the rules. They have a checklist where you can create your own burger if you wanted to customize it. I didn't mind that until I realized you're paying much more if you just wanted a small adjustment.
My husband went for a custom bison burger which he really enjoyed. My sister got the portobello sandwich and enjoyed it. I ordered the roasted turkey sandwich with the tomatoes on the side and when it arrived the tomatoes were on it. She took it back and brought it back almost immediately. I saw the tomato seeds all over but I didn't feel like fighting since she made a snide comment about how she told me not to change anything. Like how rude is that? The side salad that paired with the sandwiches were lovely and my husband quite enjoyed his chips. We all shared the herb and sea salt fries and loved them. The sandwiches were good but the bread was greasy and wet which made it nearly impossible to eat without a fork and knife. We also split a nutter butter shake which was good but almost ruined by awful cool whip that took over the flavor of the peanut butter.
We were there for an hour and a half for 1 shake, 3 sandwiches, and a set of fries. That's just too long. Plus there were mistakes and the waitress was pretty off-putting. I don't know if I'd return if in the area.