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  • This review is of my experience scheduling only - I never got my massage. I bought a Groupon for this company after comparing the many massage options on Groupon and seeing good reviews on Yelp for them. I called the same day I bought the Groupon to schedule my massage. The company had very limited availability, especially for the most desirable times (non-work hours, weekends). The soonest weekend appointment was seven weeks out. I assume this happens occasionally when companies sell more Groupons than they can handle. I took the appointment in seven weeks and waited patiently. Finally, my weekend was here! I scheduled my other weekend activities around my massage and was looking forward to it... This morning, the company calls me to tell me they have to cancel on me because the therapist is going out of town. Now, I don't know why they are going out of town... Perhaps something terrible happened and they have to go and I should be compassionate... However, my compassion starts to fade when I am told that the next available weekend appointment is another two months away. I am not going to wait four months for a massage! If you, the business, cancel on someone last minute, you should be willing to offer them SOMETHING to compensate. Not "I'm sorry let's pretend this didn't happen and you weren't already waiting for months". Very poor customer experience. I was no longer comfortable putting myself (literally) in this company's hands. I canceled this Groupon and will find somewhere else to take my business.
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