We have a lot of Sears appliances in our remodeled kitchen but I would not recommend Sears to anyone given their service policy. Their labor rates have just been jacked up sky high, and it's up to the Technician as to how much they charge. I needed them to repair my Sears Kenmore Elite microwave which was past warranty. They diagnosed the magnetron as being bad. The part is $100 and the labor cost is $300. They have NO flexibility on their labor cost since the rude technicians make all the decisions. Obviously it is not worth repairing when I can buy a new unit for about the same price. Sears apologized for the service but then said; "there's nothing we can do about it. Your problem, not ours." Needless to say we will be shopping at other stores from now on. Sears puts their name on the same products as other manufacturers and the only difference is the name (and of course, the Service). Best to go with a company with good service technicians.