Great phone service & support. Friendly, quick and helpful at sorting things out.
Even when I was out of state for personal reasons, I called MG&E, said I didn't forward my mail. The kind midwestern voice on the other end never missed a beat; "Oh ok, no problem. You've always paid on time", they put a note in my file that gave a generous extention, though I ended up not needing it.
Along with phone there's an online payment, mail (old school), and pay in person at various places. The automated credit-card bill payment line adds a $5-6 fee.
They also have a solar program if you have a roof. Now, if those surges could be taken care of...or is it just my building's messed up wiring and routing?