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| - This place... meh, there are better places in town. Here's the deal: I walked in and told the guy behind the desk what I wanted done: preventive maintenance, tire rotation and oil change. He seemed confused that I'd found the place myself. "Normally, we get referrals from the tire place next door," he said. Okayyy.... uh, that's cool, I guess? Then he asked how I'd found them. "Internet searches, Yelp," I said. He seemed confused as to what Yelp is. Baffling.
They did get my car done in the time they had promised and they essentially gave me a free diagnostic, which was nice. Oil change and tire rotation came out to $55, basically the standard retail price.
Here's where it gets stupid: they wanted to charge me $90/hour for labor and triple mark-up on the parts in order to replace the serpentine belt and water pump. I know that mechanics mark up parts, but triple is ridiculous. I called around and ended up getting a quote from Gino's in Plaza Midwood for 30% less. Still a slight mark-up, but pretty much right down the middle, with reasonable labor costs. So, I'm going to Gino's instead.
Peace out, Select Import. For your next customer, learn about this thing called Yelp and competitive pricing on parts and service.
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