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| - We hired this company for the extended warranty, honestly, it was not our 1st choice. The initial appointment actually prompted us to seek a 2nd opinion, as the gentlemen who showed up was there for 5-10 minutes and decided we had termites, we were not convinced, and felt less after we had some questions. We felt like since the problem was so new a more thorough check was needed. I know those with experience may be have been able to notice the issue right away, but to us it was our home; with our dogs and kids, we needed to make sure the investment was going for an actual problem.
After the 2nd opinion was sought & proven that wee in fact had termites. He arrived an hour early, which is fine, we were not ready so it left us scrambling to get ready. Also I had called 3x times before the appointment to see how to prepare for the visit, I was told by the nicest lady who answered, that nothing needed to be done. Turns out some of the furniture needed to be moved, something that we could have tackled prior to the visit. The guy who showed up did not ask us for help, okay fine, however; he broke one of the arms to a chair and broke a plastic storage bin, small items that trumped our termite problem so we weren't concerned.
He did a great job, everywhere was covered, no new signs of the issue.
It is to be noted after posting this review, the owner of the company contacted us and made it right, we have edited and changed the rating due to this, thank you again for taking the time to reach out.
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