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  • I LOVE 5 GUYS so much that I decided this was where I was going for lunch in the Scottsdale Fashion Square. The order was quick, the cashier was friendly and seemed to really like her job. She was amazing. Also, the order was done pretty quickly despite a long line of people of waiting for their food. But here is why they get 1 star: The greasy-faced young teenager at the end of the line decided that when he called my number, he was going to wait only 2 seconds before putting my burger in its bag back in a place away from the other food. I tried getting his attention 3 or 4 times after I approached the counter, which is farther than 2 seconds away no matter where you sit (go there and you'll see). I didn't know his name since he was facing away from me. He was getting the fries out of the fryer so I understood he didn't want to overcook and waste them, so I wasted a few more seconds before saying excuse me louder when he was not busy. He continue to call out other numbers and ignored that at this point I was leaning on the counter with impatience. I asked if I could get my burger and he turned around and put more fries into the deep frier. Only about 5 minutes later, after being obviously upset, did another employee who was a dirty blonde male notice after coming out from the back and grabbed my bag from where the other employee put it on top of the fries heating lamp. As I snatched it and stated I was waiting a while and tried getting the other guy's attention, he seemed confused. As I walked away he said to have a great day, and if there were not children in the space I would have flipped them off. To be honest, though, he actually made me feel taken care of in comparison to the other employee who was blatantly ignoring me. One star for the amazing cashier and the kindness of the other gentleman, of course the food was on point but I waited entirely too long for it, and despite the fact that it was on top of the heating lamp for the fries, half the burger was cold. I'll go to other 5 Guys locations in the future.
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