Food: 3.5/5
Service: 2/5
Location: 3/5
I came here with friends on a Saturday night (probably its busiest time). The place was packed with a serious line outside until at least 10 - 10:30 pm.
Of course we were here to try the famous shaved ice. We shared a mango and a green tea shaved ice between 4 people and I have to say - they were TASTY. Perhaps it was the novelty of a huge pile of frozen sugar, but I enjoyed the add-ons such as popping boba, grass jelly, and ice cream on top. Portion sizes are BIG - definitely a dish to share with a fellow sweet-tooth. Otherwise, they offer pretty standard bubble tea shop fare. The service was a little lacking as it took a long time for the servers to give us menus, the food took a long time to come, and they only gave us each a half cup of water (in paper cups to boot - RIP trees).
The Kennedy location was hard to find as it is located inside a multilevel plaza that is off a side street (no major intersection). Parking was a bit of a headache due to the limited spots available, but there is underground parking.