I'm really surprised this place has such high ratings. The room I stayed in was very dated. The bathroom was dark and funky. Internet did not work the first day. The clerk at the pro shop was very rude, and we never saw the refreshment cart. The restaurant/bar near the pool seemed understaffed. The people working were doing their best, though. There is no lobby shop so if you forget something you are out of luck. There is no minibar or snacks in the room. Just weird almonds, H2O and coffee. If you want a diet Coke you will be disappointed. There are no vending machines, either. Room service didn't answer, and I tried for an hour. The front desk clerk offered to call on my behalf. I followed up with room service myself and over the course of an hour had no success. This place looks good on the outside but there seem to be systemic issues that are beyond the abilities/responsibilities of the customer-facing employees. It's like a fancy prison. I feel like Tantalus. And I'm hungry.