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| - If I had offered a review of this small, local, family owned eatery a couple of years ago it would have had 4, possibly 5 stars. There was always a line of people willing to wait no more than 5 or 10 minutes for a place to enjoy the hearty, plate-filled, reasonably priced diner fare. I visited the first time after receiving a coupon in the mail.
The small counter area and limited seating was always busy yet there was always enough wait staff serving the delicious food in a timely manner and enough cooks preparing the meals so as to have a quick turn around of tables making the wait tolerable.
However, about a year ago something began to happen; wait staff turnover seemed to happen more and more frequently - - their numbers diminished. The number of cooks lessened as well.
Small, seemily inconsequential things began to happen at first. You'd wait for that coffee refill or your toast wouldn't come until midway through your breakfast. On the publicized rare nightly opening for St Patrick's Day the majority of the staff left before the dinner service began in earnest leaving two people to cook and serve. Even then you ignored the growing inconsistency because it was a good value and great food.
Then a few months ago the restaurant doubled it's size by expanding into the adjacent area. As the seating area grew bigger you would have thought that more wait staff would be working, especially during peak weekend hours but that hasn't been the case.
What now happens is that where once 4 or 5 staff took the orders from a house half the current size, now 2 or 3 wait staff try to keep up with the increased traffic while 1 line cook falls behind on orders for pickup.
During the recent visit, customers were seen leaving after waiting 10 - 15 minutes while tables sat unbussed with dirty dishes.
The new room addition was full of customers with more than half of the tables waiting for that first cup of coffee, a glass of water or their long ago placed orders. The once friendly atmosphere has been replaced by a feeling of hurried uncalm.
It's one thing to stand on que while waiting your turn to enjoy great food served by smiling, courteous staff. Its another to wait for minutes on end while seated without a beverage or a hello by the limited help.
This used to be a wonderful restaurant that was even selected by the local Mayor as their monthly selection. Unfortunately now this former jewel is suffering major growing pains that may just bring it back down to size.
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