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  • I regularly eat at Firehouse by my office for lunch, so was excited to have one open by home. Unfortunately it seems they might be going through some growing pains. Minus one star for putting tomatoes on a sandwich clearly ordered without tomatoes (I checked the receipt & it was noted properly) and minus another for an EXTRAORDINARILY long wait time even though it appeared to be a slow night. I've never had to wait that long at any Firehouse even during a busy peak lunch period. It made no sense to me at all. Lots of chatter behind the counter though - at least the staff seemed to be enjoying themselves at the expense of my time. They also had a comparatively scant hot sauce offering, and what they did have had LOTS of empty bottles. It's all the little things Firehouse does that make it so good, and this location is doing none of them yet. Maybe once they learn how to pay attention to detail and start caring about empty condiment bottles and special orders it will be a real Firehouse subs, but for now it's just another hit & miss sub shop with lackluster service and employees who care more about socializing with one another than doing their jobs. Too bad - I had such high hopes because other Firehouse locations are just superb, but I guess they've had more time to work out their problems. I'll give this location another try in a month or so & see if they get it right then, but they sure aren't now. Oh - and Yelp is wrong on the times they're open too. I know they're open until 10 at least on Saturday, probably Friday and other days too. Yelp lists closing time as 9 across the board.
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